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  • I have some problems with payment. Where can I go for help?

    Please address to support service or send a mail on This email address is being protected from spambots. You need JavaScript enabled to view it. with note "to support service Ext-Joom.com"

  • Where are Joomla templates?

    All our Joomla templates were moved to another project - platinum-joomla-templates.com.

  • Where can I download a paid-up extension?

    You can download a paid-up product in your personal account during 10 days from payment moment.

  • During what period of time can I download a paid-up extension?

    According to “Terms of Use” you can download an extension during 10 days. After this period of time the extension will not be accessible to download any more and you will have to buy it again.

  • How many domains can I install an extension on?

    1 domain.

  • Is there support concerning general questions or questions related to CSS?

    No. Support is performed only for errors.

  • How can I support your project?

    Better support is to tell a friend about us. Add an active link back to us.

  • I wrote to customer support and received no reply

    If your question no relates to the section in the FAQ, our experts will respond within 48 hours. If you didn’t get help during this time, please send a mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with subject line “To Support service Ext-Joom.com”.